Privacy Policy

This Privacy Policy may be translated into other languages for reference. In case of any inconsistency or conflict between the English version and other language versions, the English version shall prevail.

This Privacy Policy describes the policies and practices of Netstar Global Linkage Limited ("Traveler eSIM") regarding the collection, use, disclosure, and transmission of your personal information when you use our website/mobile application products and services.

Netstar Global Linkage Limited ("We" or "our") is committed to complying with applicable data protection and privacy laws and regulations ("Applicable Laws"). These may include, but are not limited to, the Personal Data (Privacy) Ordinance (Cap. 486) ("Privacy Ordinance") of the Hong Kong Special Administrative Region, EU Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), the Personal Information Protection Law of the People's Republic of China ("PIPL"), and the Personal Data Protection Act of Singapore ("PDPA").

When we update this Privacy Policy, we will refresh the "Last Updated" date at the bottom of the document. This website/mobile application is operated by Traveler eSIM. By continuing to use this website/mobile application and/or products/services after receiving notice, you consent to this Privacy Policy, provided that you have obtained valid consent within the maximum scope permitted by applicable laws and where required by applicable laws.

We may occasionally update this Privacy Policy to reflect changes in our software, mobile applications/products, customer feedback, or applicable laws. When we modify this Privacy Policy, we will update the "Last Revised" date at the bottom. Please read this Privacy Policy carefully and review it regularly. We encourage you to periodically review this Privacy Policy to understand how we collect, use, and protect your privacy.

This privacy policy may be available in other languages for reference. In case of any inconsistency or conflict between the English version and other language versions, the English version shall prevail.

The Personal Information We Collect

To provide products or services, we may occasionally collect information about you, including the following categories:

For a detailed list of the personal information we collect, please refer to the "Collection of Personal Information Disclosure List".

You are not obligated to provide us with your personal data. However, without certain types of your personal data, we may be unable to provide you with the required products and services. Additionally, your online session data may also be collected indirectly on an aggregated and anonymized basis.

How We Use Your Personal Information

The primary purpose of our data collection is to provide you with a secure, seamless, efficient, and personalized experience. With your valid consent, we collect and use, or have third-party service providers on our behalf collect and use your personal data, as permitted or required by applicable laws, for the following purposes:

• Provide you with telephone, internet communication and/or other products.
• Receive, process, or deliver your orders through our website, issue invoices, or notify you of order status.
• Provide you with other services as described when we collect information.
• Manage, operate, and manage loyalty programs.
• Communicate with you via email, phone, or other means.
• Process payment instructions, billing, and refunds.
• Provide customer support and troubleshoot issues.
• Check the accuracy of the information.
• Notify you of service updates and issues.
• Collect feedback or invite you to participate in an online survey.
• Handle queries, complaints, and feedback.
• Settle disputes.
• Verify your identity.
• Conduct internal research.
• Design and improve the product, software, mobile application, and website of Traveler eSIM.
• Plan and execute marketing campaigns, promotions, discounts, and related initiatives for Traveler eSIM.
• Through advertising support, provide certain free Traveler eSIM software, mobile applications, features, and websites.
• Conduct debt collection and credit verification.
• Obtain legal advice, establish legal claims or defenses, and use them in legal proceedings.
• Protect your interests and Traveler eSIM's interests, particularly in enforcing our terms and conditions and preventing and combating fraud.

Disclosure and Transmission of Your Personal Information

Unless otherwise specified below, we will not sell, lease, trade, or otherwise transfer any personal and/or communication traffic data or content without your explicit permission, except where required by applicable laws or orders from competent authorities.

To facilitate the achievement of the purposes set forth above, we may disclose personal information to:

• Our partners, including affiliates, suppliers, partners, and other third parties, who are authorized to provide certain services to you either independently or in collaboration with us.
• Relevant parties when responding to legal requests, exercising our legal rights, or defending against legal claims.
• Relevant parties when protecting Traveler eSIM benefits, combating fraud, enforcing our policies, or safeguarding the rights, property, and safety of all individuals.

Traveler eSIM, its partners, or the carriers and companies that facilitate your communications may disclose your personal data, communication content, and/or data usage to relevant judicial, law enforcement, or government agencies, or other organizations legally authorized to request such information. Traveler eSIM will provide reasonable assistance and information to comply with these requests, and you hereby consent to such disclosures.

With your valid consent, Traveler eSIM may share your information with third parties outside Hong Kong, including suppliers or affiliates of Traveler eSIM, to provide services for Traveler eSIM and/or its affiliates.

This website/mobile application may contain links that could redirect you away from this site or to third-party websites. Please note that any personal information you provide to such third-party websites is not governed by the Traveler eSIM Privacy Policy. Therefore, Traveler eSIM shall not be liable for any losses, damages, costs, or expenses arising from your provision of such information or enabling third-party websites to access it.

Your Personal Information Security and Retention

During your engagement with us or after discontinuing services, we retain your personal information only when necessary or required by applicable laws.

We implement appropriate organizational and technical measures to protect personal data and communication traffic collected from us or provided by us, strictly complying with applicable obligations and exceptions under relevant legislation.

Your personal and communication traffic data may only be accessed by authorized employees or third parties, and retained solely for the duration necessary to fulfill the original purpose of collection or directly related purposes, unless such data is retained to satisfy any applicable legal or contractual obligations.

We retain your personal information only for the period required by this Privacy Policy and within the timeframe specified by laws and regulations. After the retention period expires, we will delete or anonymize the collected information.

Direct Marketing

With your valid consent and strict compliance with applicable laws, Traveler eSIM intends to use your personal data to provide you with information about our products and services, loyalty programs, events, communications, competitions, and lotteries.

This information may cover various marketing themes, including but not limited to mobile devices and accessories, network services, value-added services, computer peripherals, accessories, software, mobile applications, personal assistant services, information services, games, sports, music, beauty products, electronics, technology, e-commerce, mobile payments, travel, banking, investment, entertainment, transportation, home, fashion, dining, insurance, education, health and wellness, social networks, charitable activities, media, and high-end consumer goods and services.

Such information may be provided to you via email, telephone, fax, or other means. Traveler eSIM may not use your personal data for direct marketing unless you have given valid consent in accordance with applicable laws.

If you wish to stop receiving our direct marketing materials, you may write to us at any time. In any such request, please clearly provide your personal information and contact details for identification.

Use of Cookies and Location Data

When you visit any of our websites, Traveler eSIM may use cookies to store and track information about you and your preferences. Cookies are small text files transmitted from our websites to your device.

They enable us to better serve you and/or maintain your information across multiple pages during one or multiple sessions. Most web browsers automatically accept cookies, but you can edit browser settings to block them later if desired.

Cookies contain information about you and your preferences. For example, when you search for rates and availability, the website may create a cookie with your input details. Alternatively, it might only contain records of pages you've visited on the site to help customize your view on future visits.

Only information you provide or choose to share during website visits can be stored in cookies. For instance, unless you explicitly enter your email address, the website cannot determine it. Allowing cookies does not grant the website or any other site access to other parts of your device, and only the website that created the cookie can read it.

Traveler eSIM may use your location data to track your activity patterns and preferences, thereby enhancing the quality of services you receive. Your location data may be combined with other information Traveler eSIM obtains from third parties to provide you with better services.

Additionally, if you have consented to receive direct marketing, Traveler eSIM may deliver targeted advertisements, content, features, discounts, and promotions to you.

Data Lookup or Correction

You have the right to access and, where applicable, correct your personal information held by us. Traveler eSIM will respond to your requests for access, correction, or deletion of your personal information within a reasonable time after verifying your identity.

• You can view and modify your personal information, such as phone number, email address, nickname, preferred currency, preferred usage scenarios, and preferred destinations, by going to "Personal Center - Account Information".
• You can submit a request to delete your personal information by going to "Personal Center - Account Information - Delete Account". Your request will be processed and deleted within 7 working days.
• We will make every reasonable effort to comply with requests to delete personal information, unless required by law to retain it or for legitimate commercial purposes.

If the retention period prescribed by laws or administrative regulations has not expired, or if deletion is technically unfeasible, we will cease processing your personal information except for storage and necessary security measures.

If we decide to respond to your deletion request, we will also notify the entities that received your personal information, requiring them to promptly delete it unless otherwise required by law or with your explicit authorization.

Under applicable laws, we reserve the right to charge reasonable fees for processing any data access requests.

Access via Phone

When using products and services on your mobile device, Traveler eSIM may use the notification services available on your phone to send you notifications without you actively running or using the Traveler eSIM app.

These services may be provided by third parties. For example, messages sent to Apple devices will use Apple's Push Notification Services.

Notification services, as part of their services, may receive information about callers, message senders, and message content, and may use such information in accordance with the service provider's terms and conditions and privacy policy.

Traveler eSIM is not responsible for data collected by third-party notification services.

Apple is a trademark registered by Apple Inc. in the United States and other countries.

Age, Parental and Guardian Consent

If you are under 13 years of age, you must obtain the consent of your parents or guardians before providing any personal information to us.

If you are under 13 years of age or under guardianship, you must obtain parental or legal guardian approval. Your parents or legal guardians are responsible for: (i) all your activities on the website/mobile app; (ii) your compliance with this policy; and (iii) ensuring that your participation in any activities on the website/mobile app does not violate applicable child protection laws or regulations under any circumstances.

If you do not have parental or legal guardian consent and they do not wish to open an account in their name, you must stop accessing the website/mobile app.

For personal data collected with the consent of parents or guardians, we only use, share, or disclose such data when permitted by law, with explicit consent from parents or guardians, or when necessary to protect the child.

If we discover that personal data of minors under 13 years of age has been collected without the consent of parents or legal guardians, we will delete it as soon as possible.

Contact Us

If you have any questions about the privacy policy above, please visit our website at https://www.trvesim.com to leave a message, or contact our data protection team.